MISSION

The Help Desk was created to satisfy the growing need for qualified support in both software and hardware, for the owners of IBM compatible computers on Maui. With the new technologies and the easy access to the Internet, many people are faced with a real challenge in learning how to best utilize their computer systems to their fullest potential.

I am dedicated to helping my clients reach the goal of understanding, and I feel that having a local service which is both inexpensive and convenient is an excellent place to begin.

Each computer is a little different. If I have a learning curve while servicing your system I don't expect you to pay for it. You only pay for the work I do. It's the only fair way to do business.

EXPERIENCE

I first started working with computers in the mid 1960's while troubleshooting and repairing numerically controlled machine tools. In the fifteen years worked on industrial machines tools, programmable logic controllers, and mini-computer based systems, I was able to gain much valuable experience for the eventual troubleshooting and repair of IBM PC computer systems.

In my last position before moving to Maui, I was a PC support technician at a government facility in Colorado, maintaining a customer base of over 3000 personal computer systems. The experience was valuable, not only for the variety of problems that would arise but that we were a beta-test site for such companies as Microsoft, Lotus, and Word Perfect who would provide the latest versions of their software for us to use before it was sold to the general public. This gave us a head start on new software, and also much experience in problem solving. We set up a Microsoft NT network to replace a Novell O/S which had been in place for several years.

As part of my job function, I had an annual membership with Executrain Corp. in order to attend training classes on all the software used at the facility. Training received included all versions of Word Perfect, WP Presentations, MS Word, MS Excel, Lotus, Windows, MS Windows NT Advanced Server, PowerPoint, Freelance Graphics, dBase IV, MS Project, as well as several FAX and communications programs.

SERVING MAUI CUSTOMERS SINCE 1995

I started business on Maui in 1995 servicing customers from first time computer purchasers to established businesses. With the ever increasing popularity of the Internet, people need the resources to purchase and the reference resources for anything you can imagine. The most popular aspect is e-mail. With more people moving to the islands all the time, everyone wants the capability to keep in constant touch with relatives and friends on the mainland.

Even though computers are more reliable and easier to use than ever before there are still a lot of little "tweaks" a skilled professional can make to increase the speed and performance of a system. As we have more hardware such as re- writable CD-ROM drives, digital cameras, scanners, personal organizers, etc., there is an ever increasing need to provide training on how to use these devices effectively.