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Norton Antivirus Use Tips Make sure the Norton icon, on the task bar by the clock, looks like
the one here
If you get a pop-up window stating Norton has detected a virus, the first thing to do is write down the name of the virus. Next, as Norton asks what to do, just select the default choices. Many of the latest viruses send out files rather than infecting existing files and Norton will tell you it can’t repair them and ask if you want them quarantined. Always say yes.
When Norton is done, open up Norton Antivirus and click on Reports on the left side and go to the quarantine panel. If Norton says there are new updates and asks if it should try to repair the files, tell it no. Now select the files in the list and delete them. You can either delete them one by one or you can hold the Ctrl key down and click on all the files, and then select delete. Do not leave files in quarantine. If there are any files with a .dll extension, check with someone who knows to see if it is safe to delete them. They may be Windows system files that if you delete, Windows will no longer work. After you are done with Norton, go to Norton’s virus dictionary. Put in the name of the virus and check to see if any more cleanup is required. Sometimes the virus can make changes to system files which must either be undone manually or download a little program to repair. Remember, nothing is 100%, even with up to date antivirus software, you may still have problems from viruses, but with a little caution, your chances of remaining virus free are very favorable. Also see my web site for more information on how to keep you email address safer, Virus Discussion and Viruses Revisited.
If you have any questions or comments, click
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If there is a red X across it
, it
means auto protect is turned off. You always want auto protect
on. Once in a while also start up Norton Antivirus and make
sure you have time left on the subscription service and the virus
definitions are dated within the last week. Norton updates the virus
definitions on Wednesdays, and other days if there is a serious threat
from a new virus.
Please
Note: All information provided in The Help Desk web site is in easy to
understand terms, in my opinion only, and may not necessarily be the only
accepted answers or advice. I will not be responsible for any problems
caused from anyone making any configuration or hardware changes to their
computer system resulting from information obtained from this web site. Please contact me prior to using any content from this web site.